Please read the following terms carefully before making a booking with Zevo Cars.
“Company” refers to Zevo Cars. “Customer” refers to the person making the booking. “Passenger” refers to any individual travelling. “Booking” refers to a confirmed reservation. “Journey” refers to the agreed trip. “Fare” refers to the agreed price.
All bookings are subject to availability. A booking is only confirmed once payment has been received or written confirmation has been issued. We reserve the right to decline or cancel bookings where necessary.
All fares are based on journey details provided at the time of booking and calculated using the fastest route via our mapping provider (Google Maps). Alternative routes must be requested in advance and may result in additional charges.
For bookings made significantly in advance, we reserve the right to adjust pricing in the event of significant increases in fuel or operational costs. Customers will be notified in advance and may choose to accept or cancel.
Full payment is required in advance unless otherwise agreed. Bookings may be cancelled if payment is not received.
More than 48 hours: full refund
24–48 hours: 50% charge
Less than 24 hours: 100% charge
Refunds are processed within 3–5 working days from the date initiated.
A 15-minute grace period applies to all bookings.
After this:
• £5 per 15 minutes (standard vehicles)
• £10 per 15 minutes (executive/minibus)
If a passenger is not present and cannot be contacted, the booking will be treated as a no-show and charged in full.
Flight tracking is used where details are provided. Customers must ensure accurate flight information and a valid contact number are supplied.
Delays caused by traffic, road closures, or major events are outside of our control. Pickup times may vary in these situations.
Vehicles are provided as requested or similar. Specific makes/models are not guaranteed unless confirmed in writing.
Customers must ensure correct booking details and be ready at the agreed pickup time. We are not responsible for missed journeys due to incorrect information.
Passengers must behave appropriately. We reserve the right to refuse or terminate journeys where necessary.
Cleaning charges may apply as follows:
• Standard cleaning: from £40
• Soiling (including sickness): £80 – £150
• Severe damage: up to £250+
Charges will be based on severity and any loss of use of the vehicle.
We are not liable for delays outside our control or any indirect losses. Liability is limited to the value of the booking.
Any complaints must be raised within 48 hours of the journey.
Changes must be requested in advance and may be subject to additional charges.
By proceeding with a booking, you agree to these Terms & Conditions.